Why is my account disabled or restricted?

There’s several reasons we may restrict or disable an account including for security or safeplay purposes. Please don’t panic if you see this message, we will get in touch and explain everything.

What should I do next?

• Check your emails. We will send you an email to let you know why you can’t log in and what you need to do next. 

• If we’re reviewing your account, we’ll be in touch when the review begins. 

• The review process takes at least 3 to 7 days. 

• If we ask you to submit documents, reviews will take at least 21 days to complete.

Why is my account under review?

We have a duty of care to make sure our players are gambling responsibly. Sometimes we may need to review your account to make sure your play is not harming you.

This is a standard process at tombola and is nothing to worry about - we’re just looking out for you. Our team will be in touch within at least 3 days to talk about the review with you. It may take a little longer in busy periods.

Please contact us if you have: 

• Not already been told your account is under review.

• Missed a call from us. 

• Changed your address or number and your account is disabled or restricted.